At Vanguard Shop, we strive to deliver high-quality e-commerce services and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be granted.

1. Nature of Services

Vanguard Shop provides digital and service-based solutions such as e-commerce store setup, management, and marketing. Due to the nature of these services, refunds are subject to the conditions outlined below.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • If the project has not yet been started

  • If a cancellation request is made within 24 hours of payment

  • If we are unable to deliver the agreed service due to unforeseen reasons

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Once the project has been initiated or work has begun

  • After delivery of agreed milestones or completed services

  • If delays occur due to lack of communication or incomplete information from the client

  • Change of mind after project initiation

  • Dissatisfaction based on subjective preferences not included in the original agreement

4. Partial Refunds

In some cases, partial refunds may be granted:

  • If a project is canceled midway, based on the amount of work completed

  • If both parties mutually agree to terminate the project

5. Revision Policy Instead of Refund

We prioritize customer satisfaction and offer revisions based on the agreed project scope. Clients are encouraged to request revisions before seeking a refund.

6. Refund Process

To request a refund:

  • Contact us via email or phone with your order details

  • Our team will review your request within 3–5 business days

  • Approved refunds will be processed within 7–10 business days

7. Payment Method for Refunds

Refunds will be issued using the original payment method unless otherwise agreed.

8. Changes to This Policy

Vanguard Shop reserves the right to update or modify this Refund Policy at any time without prior notice.

9. Contact Information

For refund-related inquiries, please contact:

Vanguard Shop
 📍 101 Innovation Street, F-10, Islamabad, Pakistan
📞 0316 1142534
📧 raees52890@gmail.com